Privacy

We are committed to the privacy of your information. We will collect, use and disclose and hold personal information in accordance with the Privacy Act 1998.

Collecting information

The personal information we require to provide service to you are your company name, address, phone number and email address.

If you wish to pay for the goods you have purchased via credit card, we will need to collect your credit card details from you to process the transaction, including the card number, expiry date, type of card, name appearing on the card, and the credit card verification number.  For your privacy we do not retain a record of this information on file, so you will need to supply it each time you wish to pay by credit card.

Disclosure of information collected

All information collected from you will be used for the purposes for which it was obtained.  In addition, we may also disclose this information to specific third parties subject to all privacy and confidentiality protection under the law.  These third parties may include and are not limited to:

*  Credit providers for credit related purposes such as creditworthiness, credit rating, credit provision and financing
*  Any government and regulatory body or authority as mandated or otherwise authorised by law
*  Any professional advisory services we use including our legal advisers, auditors or accountants
*  Outsourced debt recovery companies
*  Credit reporting and fraud checking services

Security of Information

We will take all reasonable precautions to ensure that all data is stored in a secure environment where only authorised persons can access the data.  All printed material containing your personal information is stored securely and held at our office in accordance with the relevant legislation concerning storage of accounting records.

Account payment details such as credit card numbers should not be emailed or transmitted other than through our secure server payment options.  These servers use the highest available encryption methods to protect the transmission of sensitive information.

Complaints Handling and Dispute Resolution

We are committed to providing our customers complete satisfaction.  If you are not satisfied with the level of service you have been provided, please call us on 03 8793 5000 or email us at sales@ribtex.com.au

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